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Our FAQ section covers a wide variety of common questions, which may answer your query, or our team are available by phone if you prefer to talk it through.

For general queries, our Customer Service Team is available and happy to help from 8am to 8pm Monday to Friday and from 8am to 2pm on Saturdays (excluding Bank Holidays).

Customer Service Team

0818 409 511
+353 71 959 4040
  • Card lost or stolen?

    If you need to report your credit card lost or stolen, at any time of the day or night, you can call this freephone number

    1800 286 262 or + 353 71 95 94040 from abroad

  • Managing your finances

    At times, you may need help in managing a financial difficulty; our experienced team is here to help if you need it.

    0818 211 784

  • Write to us

    Alternatively, you can write to us with your query at the following address:

    Avantcard, PO Box 25, Carrick-on-Shannon. Co. Leitrim.

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Our team are dedicated to providing you with a high-quality service every day. To help us improve we'd love to hear your suggestions or feedback and, in the event we've let you down, help you resolve your complaint.


We have a feedback survey on the homepage of this website along with one in your online banking account.
If we have not lived up to this commitment, and you have a concern or complaint about us, we want to make sure you’re listened to and that your issue is dealt with in a fair and balanced way.
In the event you believe your complaint has not been satisfactorily dealt with by us, you can contact the Financial Services and Pensions Ombudsman. You can write to them at the Financial Services and Pensions Ombudsman, Lincoln House, Lincoln Place, Dublin 2.

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